FAQs

If you have a question we're pretty sure you'll find what you're looking for here.


Products
What’s so special about a zoh robe?
Our zoh robes aren’t just showstoppers, they get the job done. Our #zohrobes not only hold more than their own weight in water but they dry 3 times faster than a regular cotton towel. And did we mention sand doesn’t stick to it? Just give it a shake and it slides right off like magic. Pair all of that with its hooded design and waistband to keep it secure (shake and zoom-proof!), you’ve got the perfect dog towel. 
Where are your robes and towels made?
We are very proud to say they are designed, printed and made in Sydney, Australia supporting some wonderful local small businesses. 
What size robe should I buy?
If you’re unsure what size to get check out our Size Guide. Make sure you check this guide before placing your order. If you have a question or you are unsure, get in touch with us. We're happy to guide you in the right direction. If we don’t have the right size robe for your dog, let us know and we’ll try to add it to our next batch. You can contact us here.
How on Earth do you put the robe on?
Let us show you.
Can I put the robe in the washing machine?
You betcha! Just make sure it’s a cold wash. For more info on caring for your robe check out our Care Instructions page.
My doggo is soo cute in her zoh robe. Can I send you a photo of them wearing it?
Oh golly yes please!!! *furiously wags tail* We love seeing our zoh robes in the wild #wildzoh. Join our woof pack on Instagram and Facebook and get social with us.
Instagram: tag us @zohaustralia and hashtag #zohaustralia #zohrobe #wildzoh
Email us: hello@zohaustralia.com
Facebook: You can find us at www.facebook.com/zohaustralia

Purchasing & Shipping
What payment methods do you offer?
Even though we love them so much, sadly tummy rubs just won’t cut is as a payment method. Got a credit card or PayPal account though? We accept all major credit cards, Visa, Mastercard, and American Express, as well as PayPal.
How much does delivery cost?
Orders over $80 = Free
Orders under $80 = $8
Express shipping = $12
How long will delivery take?
Processing can take up to 2 business days. After processing, please allow 3-7 business days for standard delivery, 1-3 days for express delivery. These timeframes are estimates. We want you to receive your Puppy Post as soon as possible, but sometimes there can be delays with the pesky postman. For more information on shipping head to our Shipping page.
**Due to COVID-19 there may be delays to orders which is out of our paws**
Do you ship internationally?
We currently only offer shipping within Australia. But not to worry, we hope to ship internationally very soon! If you want to make sure we ship to you in the near future, send us an email, with the subject line “International Shipping”. Let us know which country you’d like us to ship to and we’ll bump it up the priority list. You can contact us here.
Can I change or cancel my order once I've placed it?
If you’ve made a boo-boo with your address, size or colour, or simply want to cancel your order please email hello@zohaustralia.com with your order details ASAP and we will try and help. Unfortunately once the order has been shipped, it's yours. Please check our Returns Policy before making a purchase.
Can I track my order?
You betcha you can. Once your order has been processed we'll email you a tracking link so you can keep an eye on your Puppy Post as it travels its way from us to you.
My order is damaged or not what I ordered.
Oh no! That’s the last thing we want to hear. Firstly, please accept our deepest apologies. On the rare case that this has happened get in contact with us as soon as possible so we can get this straightened out for you. Send us an email at hello@zohaustralia.com with your order number and photo evidence of the damaged/incorrect item within a week of delivery and we’ll organise the exchange and send out a replacement of the same item to you ASAP. 
What’s your Exchange / Return Policy?
Go to our Returns Policy page for more information.